At AIM Energy Pouches, we want you to be satisfied with your purchase.
This Refund & Return Policy explains how returns, refunds, cancellations, and shipping-related issues are handled for orders placed on aimenergypouches.com. This policy applies to all orders, subject to any mandatory rights available under applicable consumer protection laws in your country or state.
Return Eligibility
Returns are accepted only for products purchased directly from aimenergypouches.com that are:
- returned within 14 days of delivery
- unopened
- unused
- in their original, sealed packaging
Because our products are consumable and hygiene-sensitive, we do not accept returns of any product that has been opened, unsealed, or used, except where the item was delivered damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@aimenergypouches.com.
Please include:
- your full name
- your order number
- a description of the issue
- clear photos of the product and packaging
If your claim is approved, we may, at our discretion, offer:
- a replacement
- store credit
- a full or partial refund
Non-Returnable Items
The following items are not eligible for return or refund unless they arrived damaged, defective, or incorrect:
- opened products
- unsealed products
- used products
- products not in their original packaging
- sale or clearance items
- gift cards
- promotional or free items
How to Request a Return
To request a return, please contact us at info@aimenergypouches.com. within the applicable return period and provide:
- your full name
- your order number
- the reason for the return
If your return is approved, we will provide instructions for returning the item. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, we will cover return shipping costs where applicable.
For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used at checkout within 5–10 business days. Processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or unless otherwise required by applicable law.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process set out in this policy.
If you need to cancel an order, please contact us as soon as possible at info@aimenergypouches.com .
Shipping and Delivery
Shipping and delivery times may vary depending on the customer’s geographic location, shipping carrier, customs procedures, weather conditions, and other factors outside our control. Any shipping or delivery timeframes shown on aimenergypouches.com are estimates only and are not guaranteed.
If there is a significant delay before shipment, we may contact you with an updated delivery estimate and, where required by applicable law, offer appropriate options.
Refused or Undeliverable Orders
If an order is refused by the customer or returned to us as undeliverable due to an incorrect or incomplete shipping address provided at checkout, we may deduct the original shipping cost and any return shipping fees from any refund, to the extent permitted by applicable law.
Third-Party Purchases
Products purchased from third-party retailers, resellers, marketplaces, or websites other than aimenergypouches.com must be returned to the original place of purchase and are subject to that seller’s return policy. AIM Energy Pouches cannot process returns or refunds for products not purchased directly from aimenergypouches.com.
Local Consumer Rights
Nothing in this Refund & Return Policy excludes, limits, or replaces any rights you may have under applicable consumer protection laws. Where local law gives you additional rights, those rights will apply.
Customer Service
Our customer service team is here to help with questions about orders, returns, refunds, product issues, shipping, and delivery.
If you need assistance, please contact us by email at info@aimenergypouches.com or via WhatsApp at +45 71 51 59 91. Please include your full name, order number, and a brief description of your request so we can help you as efficiently as possible.
We aim to respond to customer service inquiries within a reasonable timeframe. Response times may vary during weekends, holidays, product launches, or periods of high demand.
Customer service decisions regarding returns, refunds, replacements, and store credit are handled in accordance with this Refund & Return Policy and any applicable consumer protection laws.
Email: info@aimenergypouches.com